Thank you for choosing Buena Vista Villas and Casas for your travels in Manuel Antonio Costa Rica. Your official confirmation was sent to the e-mail address you provided at time of booking. This letter is to answer some of the frequently asked questions by our guests. I hope you find the information useful and should you have additional travel questions, please do not hesitate to contact our reservations department at reservations@buenavistavillas.net or 866-569-6241 (toll free US).

Transportation To Buena Vista
When visiting Costa Rica, your international flight will arrive in San Jose. From that point you have 3 options.

1. Buena Vista can arrange for ground transportation for you from the San Jose International Airport to the property. The cost starts at $200 each way, depending on the size of your group, and the travel time is about 4 hours.
   
2. You could take a 12 passenger plane flight from San Jose to Quepos. You would book this flight direct with the airlines, which can be done on line at www.flysansa.com. The flight is about 20 minutes and Buena Vista is approximately 15 minutes from the Quepos airport. Buena Vista can also arrange for transportation for you from the Quepos airport to the property.
   
3. You could rent a car from the airport and drive to Buena Vista. You would be responsible for making these arrangements.

Check In Procedures
Upon your arrival to Buena Vista, you will stop at the main gate and give your name. The attendant will direct your drive to your unit. Our staff will meet you at your vehicle and assist you with your bags to your unit. You check in is facilitated in your unit, as we have no official lobby/front desk area. We find this best as our staff is better able to familiarize you with your accommodations and the property overall.

Charging to Your Room
At time of check in, you will be asked to supply a credit card to be held on file for incidental charges. You can charge the following to your unit during your stay:

Beverage charges incurred at the Buena Vista pool bar
Mini bar items
Beverage and food charges incurred at the beach
Tour deposits
Phone charges

As a point of clarification, the Tule Café on the property is owned and operated by a completely separate management company. Therefore, when dining for lunch or dinner, you will be responsible for the charges at the time of the meal; these charges cannot be signed to your unit. The only exception to this is breakfast, which is included with your stay.

Concierge Services Available
There is a concierge available to you during your stay during the hours of 7:00am - 7:00pm. The concierge will provide the following services for you during your stay:

Tour recommendations and bookings
Restaurant recommendations and bookings
Arranging for taxi transportation
Addressing all needs during your stay
There is a grocery store with in a five-minute walk of the property that the concierge can direct you to

Final Payments
Final payment for your reservation is due 30 days prior to your check in. Once this payment is processed, the entire payment is non-refundable. Buena Vista Villas and Casas is not responsible for any weather related delays and/or non arrivals, no portion of the payment will be refunded for such delays and/or non arrivals.